Privacy Policy

Welcome to Umrah Holidays. We respect your privacy and are committed to handling your personal information responsibly and transparently.

Umrah Holidays is operated by Travixum Ltd (Company No. 13555073), ATOL 12192.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a quotation or make a travel booking.

Our website is https://umrahholidays.co.uk/.

For privacy-related enquiries, please contact info@umrahholidays.co.uk.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal and contact information

• Full name
• Email address
• Telephone number
• Postal address, where required

Travel and booking information

• Preferred travel dates and destinations
• Number of passengers and room requirements
• Accommodation preferences
• Passenger names, dates of birth and other information required to arrange a booking
• Passport or travel-document information where necessary for a requested service
• Special assistance requirements that you choose to disclose

Payment and transaction information

When you make a payment, we may process transaction details, payment status and billing information. Payment-card information, where applicable, may be handled by an authorised payment service provider.

Website and communication information

We may collect technical information such as your IP address, browser type, device information and website activity. We may also retain correspondence when you contact us by email, telephone or an online enquiry form.

We only request information that is relevant to the service or purpose concerned.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and provide travel quotations.
• Arrange, administer and manage requested travel bookings.
• Communicate booking details, updates and relevant service information.
• Process payments, refunds and related transactions.
• Communicate with travel suppliers where necessary to provide a requested service.
• Maintain business, accounting and transaction records.
• Protect our website, investigate suspected fraud and maintain security.
• Comply with applicable legal and regulatory obligations.
• Improve our website and services where permitted by law.
• Send marketing communications where we have an appropriate lawful basis.

We do not use personal information for purposes incompatible with those explained in this policy without an appropriate legal basis.

4. Our Lawful Bases for Processing

Under applicable UK data protection law, we rely on different lawful bases depending on why personal information is needed.

Contract: To take steps at your request before entering into a contract or to fulfil a booking contract with you.

Legal obligation: To comply with applicable legal, accounting, regulatory or other statutory requirements.

Legitimate interests: To respond to business enquiries, maintain appropriate records, protect our services and improve our operations, where those interests are not overridden by your rights and freedoms.

Consent: Where consent is required, such as for certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Information Required for Travel Bookings

Certain personal information may be necessary to prepare a quotation, confirm a booking or arrange a requested travel service.

For example, passenger identity and travel-document details may be required by an airline, accommodation provider or relevant authority.

If essential information is not provided, we may be unable to complete the requested booking or service.

Please ensure that the information you provide is accurate and inform us promptly if any relevant details change.

6. Sharing Your Personal Information

We may share relevant personal information where necessary with organisations involved in providing your requested travel arrangements, including:

• Airlines and other transport providers
• Hotels and accommodation providers
• Relevant visa-processing services or authorities, where applicable
• Payment service providers
• IT, website hosting and other operational service providers
• Professional advisers, regulators or public authorities where legally required

We limit information sharing to what is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

Where an external organisation processes information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.

Some travel suppliers act as independent data controllers and may handle your information under their own privacy policies.

7. International Transfers

Arranging international travel may require personal information to be shared with airlines, accommodation providers, authorities or other relevant organisations outside the United Kingdom, including in Saudi Arabia.

Where UK data protection law requires safeguards for an international transfer, we will use an applicable lawful transfer mechanism or another permitted basis.

You may contact us for further information about safeguards relevant to your personal information.

8. Cookies and Website Technologies

Cookies are small files that websites may store on your device to support website functionality and remember certain information.

Our website may use cookies or similar technologies for purposes such as:

• Supporting essential website functionality and security.
• Remembering website preferences.
• Understanding website performance and usage, where applicable.
• Supporting advertising or marketing activities, where applicable.

We distinguish between strictly necessary technologies and technologies that require consent.

Where consent is required, non-essential cookies should not be activated until you have made an appropriate choice. You should also be able to change or withdraw your consent.

You can manage certain cookies through your browser settings.

The cookies and third-party technologies actually used on our website, together with their purposes and durations, should be identified in our cookie information or consent interface.

9. Marketing Communications

We may send information about our travel services and offers where permitted by applicable law.

Where consent is required, we will seek it before sending marketing communications.

You can request that we stop sending marketing messages by using an unsubscribe option, where provided, or contacting info@umrahholidays.co.uk.

We may still send essential communications relating to an enquiry, transaction or existing booking.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records and meeting applicable legal obligations.

Retention periods depend on the type of information and the reason it is held.

For example, booking and transaction records may need to be retained for longer than an unsuccessful general enquiry because of accounting, legal or contractual requirements.

When information is no longer required, we will delete it, anonymise it or otherwise dispose of it securely, subject to applicable legal requirements.

You may contact us for further information about the retention period applicable to your personal information.

11. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and unlawful disclosure.

Access to personal information should be limited to authorised individuals and service providers who require it for legitimate business purposes.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

If you believe your personal information has been compromised in connection with our services, please contact us promptly.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Access: Request a copy of personal information we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete information.
• Erasure: Request deletion of your information in certain circumstances.
• Restriction: Ask us to restrict certain processing activities.
• Data portability: Receive certain information in a portable format where the relevant conditions apply.
• Object: Object to processing based on legitimate interests in certain circumstances.
• Withdraw consent: Withdraw consent where processing relies on it.

You also have the right to object to the processing of your personal information for direct marketing.

These rights are subject to applicable legal conditions and exceptions.

To exercise a right, email info@umrahholidays.co.uk. We may request information reasonably necessary to verify your identity before responding.

13. Children's Personal Information

Travel bookings may involve personal information relating to children, including passenger details needed to arrange travel.

Where appropriate, this information should be provided by a parent, guardian or another person authorised to make the relevant arrangements.

We use children's information only for appropriate purposes connected with the requested service or another lawful purpose.

Our website is not intended to collect personal information directly from children for independent marketing purposes.

14. Third-Party Websites

Our website may contain links to external websites, including those operated by travel suppliers or other service providers.

We are not responsible for the privacy practices of websites that we do not operate.

We encourage you to review the relevant privacy policy before providing personal information to an external website.

15. Automated Decision-Making

We do not intend to make decisions about customers based solely on automated processing that produce legal or similarly significant effects.

If such processing is introduced, we will provide the information required by applicable data protection law.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Where a change materially affects how we use your personal information, we will provide additional notice where required by law.

17. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled or your data protection rights, please contact:

Umrah Holidays
Operated by Travixum Ltd
Company No. 13555073
ATOL No. 12192
Email: info@umrahholidays.co.uk
Website: https://umrahholidays.co.uk/

18. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can investigate and respond.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

ICO website: https://ico.org.uk/

Contacting us first does not prevent you from raising a complaint with the ICO.